Leveraging loyalty. It really works on me!

3500 delta points for 15 minutes of work? Use loyalty programs to your advantage!

As David mentions in his triple card churning post, I had an error on my planned ski trip back to Oregon. To make a long story short, I had to change dates on my trip, so I got credit on Delta (along with a $150 change fee—ouch) to reissue my next flight. When I tried to reissue my ticket the agent tried to charge me a $25 phone booking fee. She did not believe that the policy for reissuing tickets waives that fee, and told me to book it online.

So I proceeded to buy my ticket on Delta.com, and for some reason, my credit did not go through but my card got charged for the whole flight. I wrote an email complaint to Delta, and received their response just a week later.